Once you contact the Yukon Child & Youth Advocate Office regarding a problem/concern, the Yukon Child & Youth Advocate or the Yukon Child & Youth Representative may review the matter and:

• help you, and/or others close to you, advocate on your behalf;
  
  
• refer you, or the person who called on your behalf, to appropriate supports;
  
  
• conduct an review on your behalf or on behalf of a group of children or youth in cases where advocacy or mediation or another dispute resolution process does not result in an outcome the Advocate believes is satisfactory;
  
  
• initiate and participate in, or assist you to initiate and participate in case conferences, administrative reviews, mediation or other processes in which decisions are made about the provision of services;
  
  
• advocate, mediate or use another dispute resolution process on your behalf or on behalf of a group of children or youth;
  
  
• make recommendations to government, an agency of the government or communities about legislation, policies and practices respecting services to children and youth and/or the rights of children and youth; and
  
  
• provide information to the community regarding the rights of children and youth, promote their well being and enhance child advocacy interest.

It is important to note, the Yukon Child &Youth Advocate Office can review any matter related to government services affecting children and youth whether or not a request or complaint is made.

However, the Yukon Child and Youth Advocate Office may refuse to review such matters if:

the matter occurred more than one year before the complaint was received by the Advocate;

in the opinion of the Yukon Child and Youth Advocate Office, the matter is frivolous or vexatious, was not made in good faith, or iconcerns a trivial matter;

the complainant does not have sufficient personal interest in the matter;

in the opinion of the Yukon Child & Youth Advocate Office, the public interest outweighs the interest of the person aggrieved;

the circumstances do not require review; and/or

existing administrative procedures provide a remedy that is adequate to deal with the complaint and the complainant has not availed of that remedy.