Anyone can call us: • Children & youth • Parents & caregivers • Professionals • Concerned Community members If a child or youth needs help, you can reach out.

First, you'll talk with our Client Services Administrator. They'll listen to your concerns, explain what YCAO can and can't do, and keep your info confidential. Next, our team reviews your case to see if it fits our mandate. If it does, an Advocacy Representative is assigned to support the child or youth. If not, we'll connect you to the right resources. For more details, see the process on our Individual Advocacy page.(https://www.ycao.ca/individual-advocacy)

No. The YCAO is an independent office of the Legislative Assembly. We provide oversight to make sure government services are respecting the rights of children and youth. We are not part of Family and Children’s Services, the police, the courts, legal services, and we are not support workers.

No. Our services are free.

No. Children and youth can contact us on their own.

We respect your privacy and will explain how your information is used when you contact us.

We will do our best to connect you with other services or supports that may be able to help. For help please contact us, or see our community resources page for more details. (https://www.ycao.ca/community-resources)